Applies to Conbova SaaS Subscriptions (Starter, Pro Merchant, and Agency Scale) • Effective October 12, 2026
Official Billing Terms & Fair Refund Policy:
This policy governs subscription billing, recurring charge authorizations, and cancellation for services provided by Conbova (Sole Proprietorship).
Conbova is a digital Software-as-a-Service (SaaS) platform. All website builder features, cloud store hosting, and merchant dashboard tools are delivered electronically and provisioned immediately upon successful payment confirmation and account activation.
New accounts receive an unrestricted 7-day free trial with full builder access. No credit or debit card is required to initiate the trial. Merchant accounts are never charged automatically without explicit subscription selection and checkout confirmation.
Merchants can cancel their active recurring subscription at any time directly through the Conbova Merchant Dashboard under Settings → Billing.
24-Hour Customer Satisfaction & Full Refund Policy:
If you purchase a paid subscription plan and are not satisfied with the service, platform features, or performance, you are entitled to a 100% full refund. To initiate a refund, send an email from your registered account to [email protected] within 24 hours of your purchase timestamp.
A. Service Dissatisfaction & Reversion to Free Tier:
If the platform does not meet your expectations or requirements, requesting a refund within 24 hours qualifies for a 100% full reimbursement with no questions asked. Upon refund approval and initiation, the account immediately reverts to the default Free tier status, and premium plan quotas are deactivated.
B. Strict Non-Refundable Period (After 24 Hours):
If a refund request is not submitted within 24 hours of purchase, the subscription fee becomes completely non-refundable. Refund requests submitted after 24 hours from the purchase timestamp are strictly declined, as all users have access to an unrestricted 7-day free trial prior to purchasing.
C. Refund Timeline & Mode of Settlement (3 to 7 Days):
Approved refunds are processed and credited back directly to the subscriber's original payment method (Bank Account, UPI, or Credit/Debit Card) within 3 to 7 business days, in compliance with standard Reserve Bank of India (RBI) payment gateway and banking settlement schedules.
D. Duplicate Charges & Technical Discrepancies:
In cases of verified duplicate billing or technical payment capture failures preventing account activation, merchants must email [email protected] with the payment reference or UTR number for immediate reconciliation within 3 to 7 business days.
The Sole Proprietor (Vishal) reserves the unilateral right to suspend, terminate, or retire the Conbova platform, website builder, and hosting servers in accordance with operational, technical, or business requirements.
In the event of platform retirement or service discontinuation, hosted merchant storefronts and dashboards cease operation. Subscription fees paid for past or active prepaid cycles remain non-refundable.
Conbova operates strictly as a cloud software provider. All payments for products or services sold by individual merchants on their independent websites settle directly into the respective merchant's own accounts.
End-customers seeking refunds, returns, or order cancellations for goods purchased on a merchant storefront must contact that merchant directly pursuant to that merchant's own return and refund policy. Conbova does not process or hold customer funds.
Billing Desk: Conbova Merchant Support
Official Email: [email protected]
Operating Region: Gonda, Uttar Pradesh, Republic of India
Response Time: Written acknowledgment within 24 to 48 hours for billing reconciliation requests